In an article currently posted on the HIMSS Alabama Chapter web site, Joni Wyatt, Healthcare Advisor for Kassouf & Co and Board Member of HIMSS Alabama, takes a comparative look at recent reports by the AMA and an independent research company, Black Book Market Research, to determine why the first report identifies low physician satisfaction with EHR systems while the second identifies high satisfaction.
Wyatt notes that “the variance between the two has caught the attention of the Healthcare IT Community and Healthcare Informatics (HCI), Medscape, and Health IT News have all reported on the differences.” The article continues to give a detailed, point by point comparison of the two studies.
In the end, Wyatt draws the conclusion that “There is an unrealistic expectation from many of our providers. It is the expectation that ‘it will make your life easier’ and ‘make your patients’ lives better’. It’s the message that was presented early on when we were still trying to get physicians to adopt EHR systems. Since then, our message has changed, but for many, the expectation has not.”
She concludes that “Realigning expectations with the realistic efficiencies of our technology is a start. Better assessment of the user environment pre-implementation can also help paint a more realistic picture of what the EHR transition will mean for users. We should strive to meet the components of the framework to improve satisfaction, but be readily clear as to what the limitations are.”